Delivery & Returns

DELIVERY

ZONES

This Clergerie e-boutique delivers to the following zones:

• EU – Euro zone :Austria, Belgium, Estonia, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Portugal, Slovakia, Slovenia, Spain

SHIPPING TIMES

Clergerie makes its best effort to proceed with all orders upon receipt. Orders are packed and shipped from the warehouse based in Romans, France.

Delivery time may be subject to variations, upon delivery country and transportation conditions beyond Clergerie’s control.

COSTS

Delivery costs are free for all orders in France, as well as for purchases over €500 in Europe. Delivery costs for orders below €500 to European countries other than France are calculated at checkout and depends of the destination.

 

RETURNS

The client has 30 days to exercise its right of withdrawal, upon its order delivery day. Client can return the goods and be refunded with the corresponding amount.

Clergerie  will refund the client in the 14 days that follow the reception of goods in warehouse, upon approval of products compliance with the below return conditions.
The refund includes amount of products all tax included as well as initial shipping costs.
It will be processed on the same payment method used by the client for its initial order.

RETURN CONDITIONS

The following conditions are mandatory to proceed with client orders returns:

• products must be returned in their original condition, with original undamaged packaging ;
• products must not have been worn ;
• products must be returned within 30 days of receipt.

RETURN PROCEDURE

Effective as of  29 March 2023, our return policy has been updated. Please carefully review the updated policy before initiating a return. By submitting a return request, you acknowledge that you have read and agree to the updated policy. 

1- The shipping charges are on the customer's charge. 

2- Use a trackable shipping method to ensure that the package is safely returned to us.

3- Make sure to include a copy of the original invoice or a note with your order number inside the package.

4- Returns must be shipped to the following adress : Clergerie, rue Pierre Curie, 26100 Romans sur Isère – France. For more information, you can contact the us by mail at : client@clergerieparis.com or by phone at +33 (0)4 75 73 37 25.

5- Please keep a proof of shipment until the refund is processed.