Delivery & Returns

DELIVERY

ZONES

This Clergerie e-boutique delivers to Europe.

SHIPPING TIMES

Clergerie makes every effort to process all orders upon receipt. Orders are packed and shipped from our warehouse, located in Monovar, Spain.

Delivery time may vary depending on the delivery country and transportation conditions beyond Clergerie’s control.

COSTS

Delivery costs are free for orders over €500 in Europe. Delivery costs for orders under €500 to European countries are calculated at checkout and vary depending on the destination.

RETURNS

The client has 14 days to exercise their right of withdrawal, starting from the day the order is delivered. The client can return the goods and receive a refund for the corresponding amount.

Clergerie will refund the client within 14 days of receiving the goods in the warehouse, upon approval of product compliance with the conditions below for return.
The refund includes the cost of the products, all taxes, and the initial shipping costs.
It will be processed using the same payment method as the client's initial order.

RETURN CONDITIONS

The following conditions are mandatory to proceed with client order returns:

• Our team meticulously examines each returned item. To qualify for acceptance, the product must be returned in the same new and unworn condition as when initially received, complete with all accessories (such as laces and bags) and in its original packaging. Please note that the shoe box should not be used as a shipping container; it must arrive undamaged and clean, ready for resale.
• Any missing or damaged shoe boxes or accessories (such as laces, bags, etc.) will incur a charge of €5, which will be deducted from your total refund amount.
• The products must have been purchased online at clergerieparis.com and not in-store, boutique, or on any other website.
• If the customer incurred delivery charges at the time of purchase, these charges will not be refunded if the customer returns part of a multiple-order. Refunds for delivery costs are only issued if the entire order is returned.
• Customers are requested to return the items promptly, within 14 days of notifying us of their wish to return a product, by following the procedure outlined below. The timeframe is adhered to if the customer returns the items within 14 days.

Exercise care when trying on footwear to ensure it remains in returnable condition. We advise trying shoes on a clean, preferably carpeted surface to prevent sole damage. Returns of shoes with damaged soles will not be accepted. We hold the authority to reject returns if the product does not meet all required conditions, shows signs of damage, or for reasons of hygiene. Should this occur, the shoes will be returned, and no refund will be provided.

RETURN PROCEDURE

Effective as of 1st May 2024, our return policy has been updated. Please carefully review the updated policy before initiating a return. By submitting a return request, you acknowledge that you have read and agree to the revised policy. 

1. The shipping charges are the customer's responsibility. 

2- Use a trackable shipping method to ensure that the package is safely returned to us.

3- Make sure to include a copy of the original invoice or a note with your order number inside the package.

4- Returns must be shipped to the following address:

EUROCARGO (Clergerie)

POL.IND. EL PASTORET

C/ ILLES BALEARS 3

03640 MONOVAR

SPAIN

+34 96 696 6996.

5- Please keep proof of shipment until the refund is processed.